Consolidate the inbox, chat, knowledge, and admin into one platform instead of asking your team to work across disconnected tabs.
Real-time customer support platform Operational clarity
Operational clarity
for every
conversation.
Fixt brings the shared inbox, website chat, help center, customer portal, CSAT, analytics, and admin controls into one real-time system so growing support teams run on a single source of truth instead of a stack of disconnected tools.
Shared inbox, self-service, analytics, and control plane in one system.
One system
- Shared inbox
- Live chat
- Help center
- Customer portal
- CSAT
- Analytics
- Control plane
Real-time queues and live activity mean replies move the moment a message lands, without refreshes or ownership guesswork.
Conversation, message, and status data live in one place so leaders see how support is actually performing.
03 The platform
One connected support stack.
Most teams run support across half a dozen tools that never talk to each other. Fixt is built the other way around: six modules on one data model, one login, and one real-time event layer.
Every conversation, contact, article, and rating lives in the same system, so context follows the customer instead of getting trapped in a tab.
- M1 Live
Shared inbox
One queue for every active conversation, with clear ownership and fewer duplicate replies.
- M2 Live
Live chat widget
Real-time website chat that turns your highest-intent pages into a support entry point.
- M3 Live
Help center
A searchable article library that answers repetitive questions before they reach the queue.
- M4 Live
Customer portal
A structured self-service space where customers browse answers and stay in the support flow.
- M5 Live
CSAT and feedback
Satisfaction capture right after the interaction, so service quality stops being a guess.
- M6 Live
Admin control plane
Accounts, users, feature flags, usage, plans, and white-label branding in one operational view.
04 Shared inbox software
Every conversation,
one queue.
The shared team inbox is the operational center of Fixt. Active conversations land in one place, assignment is explicit, and the queue stays clean enough to actually work from.
- One place for active conversations. No personal inboxes, forwarded threads, or lost context.
- Clear ownership. Every conversation has an assignee so nothing sits unanswered because everyone assumed someone else had it.
- Faster replies. Open, respond, resolve. The path from message to answer is intentionally short.
- Cleaner queue management. Filter, prioritize, and clear the backlog without exporting anything.
Support inbox
TR
Taylor Reed Need help connecting the website widget to our support team.
Assigned AK
Ariana Kim Billing question about adding seats before renewal.
Open ML
Marcus Lee Portal article solved the issue, but follow-up still needed.
Resolved
Queue updates in real time across the team.
05 Real-time support inbox
Support that moves
at the speed of the conversation.
New messages arrive without a refresh. Status changes the instant someone takes ownership. Your team sees the same live picture at the same time and coordinates around it.
Incoming messages appear in the queue the moment they are sent.
Open, assigned, and resolved states update across the team in real time.
See when a customer is typing and when a teammate is already in a conversation.
A shared live view means handoffs happen in seconds, not in a side thread.
TR
Taylor Reed Customer profile
- taylor@northfield.io
- Phone
- +1 (415) 555-0142
- Account ID
- acct_2048
- Current plan
- Growth
Recent history
Chat widget installed yesterday
CSAT submitted after latest conversation
Billing request resolved last week
06 Customer records
Context around
every conversation.
Behind every message is a person. Fixt keeps a searchable record for each one, so your team sees who they are and what happened before they ever type a reply.
- Searchable records. Find customers by name, email, phone, or internal identifier.
- Conversation context. See recent support history alongside the current conversation.
- Faster support decisions. Agents reply with context instead of re-asking for the same details.
07 Live chat widget for websites
Meet customers at
the moment of intent.
The Fixt live chat widget turns your website into a real-time support entry point. Customers can ask the question while they are still deciding, instead of leaving to send an email later.
- Website support entry point. Turn your highest-intent pages into a place where support can start immediately.
- Real-time messaging. Conversations move as soon as the visitor reaches out.
- Part of the same system. Website chat lands inside the same support operation as the rest of your workload.
F
Fixt support
Live
Can someone help me publish the help center before launch?
Yes. I can walk you through the article search and portal setup now.
Perfect. I need this live today.
Type your message
→
08 Help center software
Answer the question once.
Then let it answer itself.
A searchable article library that resolves the repetitive questions before they hit the queue, so your team spends more time on the conversations that need a human.
Getting started
Installing the live chat widget
Add the snippet, set your hours, and go live.
BillingChanging or upgrading your plan
Switch plans, add seats, and understand how proration works.
InboxAssigning and resolving conversations
Ownership, statuses, and keeping the queue clean.
PortalSetting up your customer portal
Publish answers and structure self-service.
BrandingWhite-label branding controls
Put your brand on every support surface.
SecurityTwo-factor authentication
Protect accounts and admin access.
Customer portal Northfield account
Browse answers, setup guides, and billing docs
Getting started Widget setup and launch guides
Billing and plans Pricing changes and seat management
Inbox workflows Ownership, assignment, and resolution
Security Authentication and admin access
Keep self-service and support entry in one flow.
Open portal
09 Customer portal software
Self-service with
structure.
The customer portal extends support beyond the inbox: a structured space where customers browse answers, stay oriented, and move toward resolution without leaving the support flow.
- Browse answers. Customers can move through support content in a structured way, not just one article at a time.
- Stay in the support flow. The portal keeps self-service and conversation entry close together.
- Extend support beyond the inbox. Give customers another path to resolution before a ticket becomes necessary.
10 Customer satisfaction survey software
Know how it actually
went, every time.
Fixt collects satisfaction right after the interaction, while the experience is still fresh. That gives teams a better signal than delayed survey blasts and anecdotal feedback.
Right after support
Surveys fire when the conversation closes.
Quick ratings
A lightweight score customers are more likely to complete.
Optional written feedback
Room for context when something stood out.
Service quality, visible
Satisfaction stops being anecdotal and starts being measured.
How satisfied were you with this support interaction?
Fast response and clear instructions on getting the portal live.
Submit feedback
11 Customer service analytics
See how support is
actually performing.
An analytics overview built on the data the platform already captures, so leaders can read support performance from the same system that runs the work.
Conversation volume
How many conversations are coming in, over time.
Message volume
The total back-and-forth your team is handling.
Status distribution
Open Assigned Resolved
How workload is split between open, assigned, and resolved states.
First-response visibility
Know how quickly conversations get their first reply.
Charts shown are schematic. Fixt reports on your own live data; no sample figures and no vanity metrics.
12 Admin control plane
A real control plane,
not a back-office afterthought.
Everything that runs the platform lives in one operational surface, so account management, access, branding, and usage do not have to be stitched together from separate tools.
Accounts
Provision and manage the organizations using your support.
Users
Add, remove, and manage the people on your team and the access each of them holds.
Feature flags
Turn capabilities on and off per account and roll them out deliberately.
Usage
Track how the platform is being used so capacity and plans stay aligned with reality.
Plans
Manage plan tiers and what each one unlocks.
White-label branding
Put your brand on every support surface, from the chat widget to the portal.
13 Security and access
Built to be trusted
with your customers.
Support sits on top of sensitive customer data, so access control is part of the operating model, not an afterthought added later.
White-label account management means you can extend the platform to your own customers while keeping the core operational controls centralized.
Secure authentication
Account access is protected with secure, modern auth.
OAuth sign-in
Let your team sign in through trusted OAuth providers.
Two-factor authentication
Add a second factor to protect accounts when passwords fail.
Protected admin access
Administrative actions stay behind protected access.
Abuse-resistant public surfaces
The chat widget, help center, and portal are hardened for public exposure.
14 The expanding platform
Live today. Getting
sharper from here.
The foundation is in production now. These are the capabilities we're actively building, framed honestly as advanced and expanding rather than today's proof.
AI-assisted drafting
Reply suggestions and drafting to help your team respond faster, with a human still in control.
Deeper analytics
Richer drill-downs and breakdowns on top of the analytics overview you have today.
Broader search
Search that reaches further across conversations, records, and content.
More channels
Broader channel coverage so more support converges into one inbox.
SSO
Single sign-on for teams that standardize access through an identity provider.
Enterprise governance
Custom fields and governance controls for larger, more structured operations.
15 Final call to action
Run support on
one real-time system.
Start with the shared inbox, live chat, help center, portal, CSAT, analytics, and control plane that are live today. Bring your team onto a single source of truth.
Support software for growing teams. White-label ready.